Frequently Asked Questions

We understand that you may have a lot of questions regarding hydrospeeding so we have gathered the most common questions we get asked. But if we have missed anything, please get in touch with our team.

Hydrospeeding FAQs

Very safe! Under the guidance of our professional staff you will be shown all the necessary skills you need to stay safe on the river.

Arrive with your swimwear under your clothing and we will supply all the necessary safety equipment to keep you safe and warm

We deliver our hydrospeeding adventures from our headquarters that are based at the High Force waterfall but we offer hydrospeeding across the North East of England, Yorkshire and the North West Cumbria. Scotland and Wales will be available in 2020! 

Anyone from the age of 7 years can try hydrospeeding at one of our beginner sites near Keswick, Cumbria and Durham.

Yes. We have had many children take part in our hydrospeeding activities and they all seem to have an incredible time! 

Being able to swim is a bonus but not a necessity to enjoy the thrill of hydrospeeding. Our experienced guides will look after you.

Currently the maximum group size is 10 increasing to 20 in August 2019.

We deliver three hydrospeeding courses aimed to provide you with the skills you need to guide safely, effectively and maximize your client experience.

Please email us for further details here

Booking FAQS

Once you are on the Go Hydrospeeding page, choose your chosen adventure and press the blue ‘Book Now’ button and this will take you to the availability calendar where you can see if your chosen date is available. 

Please note that we only offer morning sessions starting at 10.30am. 

Once you have found your chosen date, a pop up box will appear asking you to add your name, contact details as well as selecting the number of guests attending. 

Once you have added this information, press the yellow ‘Book Now’ button and this will take you through to our secure cart page where you can review your booking, read our terms & conditions and proceed to our secure checkout page.

Once you have confirmed your booking and are now on the Checkout page, you can add in your billing details and you can securely pay via credit or debit card.  We can accept the following credit or debit cards. 

  • Visa
  • Mastercard
  • American Express

Yes 100%. Our site has a secure SSL certificate and we use the industry leading payment system to ensure that your payment details are encrypted. We also never store any of your payment details on our site.

Once your booking has gone through, you will receive an email confirmation with all your booking details as well as some useful information you may need.

To ensure plenty of time for your safety briefing and getting kitted out, please arrive at least 30 minutes prior to your activity starting.  For further information, please visit the following link.

We provide you with the best safety equipment available to keep you warm so all you need to bring is a towel and your swimwear already on.  For further information, please visit the following link. 

If you need to cancel your booking, please email info@hydrospeedinguk.co.uk

As per our booking terms and conditions all cancellations must be made by email no less than seven days prior to the event start date to receive any refund. 

Your refund will consist of any payment made minus the £20 per person per activity non-returnable deposit.

For further information, please check out our Booking Terms and Conditions here

If you need to amend your booking for any reason, please email info@hydrospeedinguk.co.uk and we will try our best to ensure that we can change your booking to suit both parties.

Have a question?

Can't find the answer to your question above? Them simply fill in the below form and a member of our team will be part in touch as soon as possible.